Meet the Instructor
Senior Program Manager, PACCAR Technical Center
Shannon Coursey is a senior program manager at PACCAR Technical Center. A business professional with more than 15 years of experience in program management, project management and process improvement, she has worked in a variety of industries, including legal, retail, manufacturing, health care, technology, automotive and finance. Coursey specializes in leading large change efforts to help improve performance, profitability and effectiveness through the optimization of existing processes, designing new programs and processes, and helping guide teams and organizations to a clear path of long-term sustainability. She is passionate about helping teams and individuals grow, achieve and learn. Coursey is a certified Project Management Professional, Six Sigma Black Belt and CISR Certified Expert.