UX Research

Gina Donlin brings 10 years of UX research experience across a range of industries, including e-commerce/fulfillment, manufacturing and healthcare. Most recently, she was a senior UX researcher at Amazon, where she led research efforts to improve fulfillment center workflows and identify opportunities for internal developer tools.

Before Amazon, Donlin built out a UX practice at Pearson Packaging Systems, helping reimagine the human-machine interface for packaging equipment, and conducted research at Cambia Health Solutions in the consumer-facing healthcare space. A recipient of the Shobe Startup Prize for innovative technology, Donlin holds a master’s degree in Human Centered Design & Engineering from the University of Washington.

Steve Young is a user experience researcher in the tech industry. Since 2021, his experiences at Meta and Amazon have focused on trust and safety, ethical development of AI tools, and most recently, using consumer research to shape usable software and go-to-market strategy for Ring smart camera business partnerships in the United States and Europe.

Young began his career in academia and was a tenured associate professor of psychology at the City University of New York. He taught undergraduate and doctoral-level courses in research methods, statistics and social psychology, specializing in areas including motivation and emotion, social cognition, and thinking and reasoning. He earned a Ph.D. in social psychology from Miami University.