About this Course
In this course, you’ll learn the methods and concepts to synthesize research and analysis into a presentation for decision-making. You’ll examine topics like using oral communication to manage expectations, build consensus and resolve conflicts, and how to facilitate an effective negotiation in live work-study sessions. You’ll explore techniques to improve written communication, with an emphasis on self-review, peer review and creating content-appropriate documentation. You’ll learn through the modeling of servant leadership, the neutral business analyst role and team building-behaviors, along with cost-benefit presentations.