About this Course
This course provides methods and concepts for synthesizing research and analysis into a presentation for decision-making. Topics include use of oral communication to manage expectations, build consensus and resolve conflicts, and facilitation and effective negotiation in live work-study sessions. Techniques to improve written communication will be explored, with an emphasis on creating content appropriate documentation, self-review and peer review. Servant leadership, the neutral business analyst role and team building behaviors will be modeled, along with presentations of cost benefit.