About this Program

A business analyst is the quintessential problem solver. The business analyst's job is to decompose a company’s problems into their root causes so they can generate meaningful solutions. These solutions effect change to all aspects of the business, including processes, technologies, metrics and people. To be effective, a business analyst must have strong critical thinking, analytical and communication skills, as well as the business and interpersonal savvy to facilitate change across an organization.   

In this three-course certificate program, you’ll learn the day-to-day methodology of the business analyst. You’ll start with defining the problem and gathering requirements, then developing and implementing solutions based on real-world examples. You’ll discover how to craft both IT and non-IT solutions that address business objectives and reduce risk. You’ll complement your systems knowledge with facilitation techniques that can resolve conflicts and build consensus.

▸ Related Article: How to Become a Business Analyst

▸ Related Article: Find the Right Business Management Program for You

Designed for

Business analysts who want to advance in their field, other professionals with business-side exposure who want to transition into business analysis and data analysts who want to complement their skills.

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WHAT YOU’LL LEARN

• Knowledge areas and competencies as defined by the latest Business Analysis Body of Knowledge (BABOK) of the International Institute of Business Analysis (IIBA)
• How to use Unified Modeling Language (UML) and Business Process Modeling Notation (BPMN)
• Approaches for synthesizing and presenting research and analysis to facilitate decision-making
• Waterfall and Agile methodologies and other emerging approaches to IT development
• Consulting skills that build trust, support authentic communication and ensure solution acceptance by stakeholders 

GET HANDS-ON EXPERIENCE

• Create and use work products like analysis documentation, solution approach and business case to ensure teams are solving the problems that matter to their organization
• Take part in group and individual projects that simulate typical business analysis problems

Prepare for Certification

This certificate program is an IIBA Endorsed Education Provider; by completing the program you will earn credit toward CBAP and CCBA certifications. (Why get certified?)